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Technical Operation Director

Islamabad, Pakistan
  • Ad Id
  • Ad Posted
    31 Jan 2013
Technical Operation Director     Qualification:  Bachelors Degree (Information Technology/computer Science/Computer Engineering/Computer Technology) Experience:  15 Years Experience Certification: CCNP, CCIE SP, ITIL Expert, Master Degree Job Description: ·        Provide leadership, vision, and management to the technical operation (including IT Infrastructure, NOC, BSS/OSS, ITSM, disaster recovery and business continuity) ·        Responsible for the strategic direction for this group, ensuring that it aligns and meets the business objectives and goals. ·        Hold regular departmental meetings to access goals and progress toward goals; promote teambuilding; and develop employees ·        Monitor how effective the technical operation is in providing excellent customer service by talking to customers on a routine basis and conducting customer surveys ·        Effectively communicates Business Operation to ensure durability of alignment technical delivery with business objectives to maximizes productivity ·        Administer the overall CapEx and OpeEx 1-      Application Admin (BSS/OSS)     Qualification:  Bachelors Degree (Information Technology/Computer Science/Computer Engineering/Computer Technology) Experience and skills:  8 Years Experience Certification: Experience Application Admin (CRM, Billing, OSS, Tivoli) Job Description: ·         Manage the activities of the Assigned Team and liaise between the support team and the ITCC management and other support teams. ·         Maintain a stable version the configured application by overseeing all support activities performed by the team. ·         Participate in requirements gathering and impact analysis activities related to the supported modules. ·         Manage the logs and the reporting activities. ·         Managing operation of system and issues raise from the Operation Team. ·         Coordinate on issues related to problems, progress and status reports and day to day activities. ·         Applying fixes and planning preventative maintenance ·         Planning and implementing Minor Enhancements ·         Providing support for new features and upgrading to new releases ·         Enhancing Operational DocumentationViews: 815